ENIKŌ offers the option to cancel orders prior to despatch or return goods within 14 days of receipt for a refund or exchange. The returned goods must be 'as new', unused, unopened and intact. They also need to be free of marks and in an undamaged state with any original packaging.

Subject to receipt and acceptable inspection of the returned product, we will exchange or refund the full item value of any eligible returned product/s, usually via the same method as the original payment. Refunds and exchanges exclude freight or other additional charges such as credit card PayPal or Afterpay charges that may be related to the purchase unless the return is due to warranty, incorrect product supplied or our negligence whether direct or indirect.

Excluded from return, exchange or cancelation are items on 'sale', products made to order or products where the hygene seal has been broken and is not a warranty claim.

In the event you are unsatisfied with your purchase, please get in touch by e-mail with details of your purchase and issue. We aim to process and confirm if an item or order meets the returns criteria within two business days. We will also confirm any exclusions and/or conditions and how best to proceed should you still choose to do so. To avoid disappointment, please do not return your goods without prior authorisation from ENIKŌ. When returning, the product packaging must not be directly used as a freight satchel or carton and must be packed as close to how it was received.